It's only August, but it feels like fall is already here. Funny how cold 70 feels after you have it a little hotter. Guess it's the same feeling when you adjust to new levels of anything, backward progress always leaves you wanting more.
Comcast finally responded today. Definitely a change since the article came out in NYT.
Previously I had someone the next day, this time it took a little longer, but they were thorough and got things right. The hat remains off.